Refund and Returns Policy - Pure Life Group

Refund and Returns Policy Overview

At Pure Life Group, we strive to ensure your complete satisfaction with every purchase. We’re here to help if your order doesn’t entirely satisfy you. Please review our Refund and Returns Policy for detailed information on how to proceed.

Refunds

To qualify for a refund, use the item minimally, keep it in its original packaging, and maintain its received condition.
We will process refunds within 14 business days upon receiving the returned item.
Shipping costs are non-refundable unless the return is a result of our error.

Exchanges

We offer exchanges for items that are defective or damaged upon receipt. Please contact us within 14 days of receiving the product to initiate an exchange.
To initiate an item exchange, keep it unused and in its original packaging.
We will process exchanges within [number of days] business days upon receiving the defective or damaged item.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send the refund to the gift giver.

Shipping Returns

To return your product, please contact our customer support team at [customer support email] for instructions on how to proceed.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable unless the return is a result of our error.
Consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

Need Help with Refund and Returns?

If you have any questions regarding our Refund and Returns Policy, please contact our customer support team at support@pureorganic.co.za or +27 11 979 0705. We are here to assist you and ensure your satisfaction.